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Cancellation & Return

At Viveks.com, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as seamless & delightful as possible.

We assure you that all products sold on Viveks.com are brand new and 100% genuine. Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement.

In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

You can conveniently initiate the return on our Website/Mobile site. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product.

1. Any Product that is 'Damaged', 'Defective' or 'Not as Described', purchased from the Website, can be returned to the Company within three (3) days of delivery of the same to User by placing a "Return request” by choosing either of the following options:

  • User can send a Return request to our customer support team on esupport@viveks.com from registered email id with reason for Product Return.

2. The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.

3. In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered, User shall immediately intimate the Company through either of the above mentioned options about such damage and/or defect and/ or difference and the Company shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by the Company in the unlikely event of the Company being unable to replace the damaged and/or defective and/or Not as Described Product. For any Refund or Exchange / Replacement of Product the relevant provisions of Refund and Exchange shall apply as given herein.

4. In case of Return / Replacement of order after delivery of the Product to User, the Company will arrange pick up of the Product to be returned. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by the Company Logistical Partner. User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.

5. In case any free item delivered to User is found defective then the Company shall arrange the replacement of the Free Item only and the main Product shall not be replaced.

6. In case of any defect arising after 3 days of delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer's warranty terms.

7. In case of those products that are covered for demo and / or installation by the manufacturer through their authorised service partner and are found to be damaged / defective, then the user shall obtain from the service partner Service Job Sheet, wherein the nature of issue is clearly detailed by the service partner, duly signed. Photograph detailing damage/different product and the service job sheet to be scanned and sent by e-mail to support team on esupport@viveks.com from registered email id or upload it while logging in the My account.

8. For those products which are applicable to be installed by a manufacturers’ authorised service partner, if the User gets the product installed through an unauthorised person / company, then the warranty shall be void and also no replacement or refund is applicable even if sought for within 3 days of delivery.

9.For those products are approved by us for replacement basis user escalation, we will ensure that the pickup is arranged at the earliest and we will ship the replacement as soon as we receive the item from our courier partner.

10. Replacement is subject to availability of stock with the Viveks.com. In case a Replacement is not available, we will refund the amount for the same.

Refund

Refunds shall be considered for those purchases which are not replaceable which are logged in for Damage / Defective / Different only as per the above mentioned policy.

For payments done through credit/debit cards or net banking or cash cards, the refund will be initiated to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5-7 additional business days for the amount to reflect in your account.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on My Account and/or email from Register email id .It will take an additional 5-7 business days for the amount to reflect in your account. The bank details that are required are as follows:

  • Name as on Account
  • Name of the Bank
  • Account Number
  • IFSC Code
  • Order Number

In addition, we also provide the hassle-free option of refund through Viveks Gift Vouchers, which can be used during future purchases should you opt for.

For all approved refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.

For orders placed through Gift vouchers, refund would be provided in form of a fresh Gift voucher of the same value and the Expiry date will be the same as in the original gift coupons.

Not eligible for Return & Replacement

The following shall not be applicable for Return, Replacement and Refund.

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered
  • If request is initiated after 3 business days of order delivery

Category not eligible for Return & Replacement

  • Gift Vouchers
  • Extended Warranty when purchased as a standalone product.
  • Printers (except physical damage)

Cancellation By Viveks.com

The Company hereby informs the User that User's receipt of an electronic or other form of order confirmation does not signify the Company's acceptance of User's order, nor does it constitute confirmation of the Company's offer to sell. The Company reserves the right at any time after receipt of User's order to accept or decline User's order for any reason. User's order will be deemed accepted by the Company upon shipment of products or performance of services that User has ordered as indicated by the Company's servers.

Company may require additional verifications or information before accepting any order.

The Company shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors.

The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and User's credit/ debit/ cash card charged. If User's credit/ debit/ cash card has already been charged for the purchase and User's order is cancelled, the Company shall immediately issue a credit to User's credit/ debit/ cash card account for the amount of the charge.

All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.

Cancellation By User:

Before Shipment

Cancel order request can be placed by either of the following methods:

  • User shall be entitled to cancel an order of any Product booked on the Website, by placing a "Cancel Order" request in My Account page.
  • User can send a request to our customer support team on esupport@viveks.com from registered email id with reason for cancellation and order details.

    In such cases, the order will be cancelled and the money for all prepaid orders will be refunded to you with 2% deduction within 2-5 business days after the cancellation request.
     

After Shipment before Delivery

Cancel order request can be placed by either of the following methods:

  • User can send a request to our customer support team on esupport@viveks.com from registered email id with reason for cancellation.

All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 3-5% of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.
In case user had not cancelled the order but refused to accept product at the time of delivery, in such cases refund would be subject to deduction of between 3-5% of the Product Price already paid (Transaction value) as Banking Transaction and shipment charges and balance would be processed and refunded to User within 3-5 business days. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.
In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.

In case user had not cancelled the order but refused to accept product at the time of delivery, in such cases refund would be subject to deduction of between 3-5% of the Product Price already paid (Transaction value) as Banking Transaction and shipment charges and balance would be processed and refunded to User within 3-5 business days. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.

In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.

Categories not eligible for cancellation

1. E-Gift Voucher
2. Extended Warranty (Purchase Separately)

How long will it take to process my cancellation request?

Once you request the cancellation of item in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

If you opt for Gift Voucher as a refund, it will take 1-2 Working days .You can use the amount for future purchases with us.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

What if I used discount coupon or loyalty points during time of payment and I have to cancel my order?

Discount coupon is intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

What if I used e-Gift vouchers during time of payment and I have to cancel my order?

For orders placed through Gift vouchers, refund would be provided in form of a fresh e-Gift Voucher of the same value and the Expiry date will be the same as in the original e-Gift Voucher.

Refund

Refunds shall be considered for those purchases which are not replaceable which are logged in for Damage / Defective / Different only as per the above mentioned policy. .
We can process the refund for replacement only when the products have been received and verified at our warehouse.

Payments done through credit/debit cards or net banking or cash cards
The refund will be initiated to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 7-10 additional business days for the amount to reflect in your account.

Cash on delivery transactions

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on My Account and/or email from Register email id .It will take an additional 5-7 business days for the amount to reflect in your account. The bank details that are required are as follows:

  • Name as on Account
  • Name of the Bank
  • Account Number
  • IFSC Code
  • Order Number

In addition, we also provide the hassle-free option of refund through Viveks Gift Vouchers, which can be used during future purchases should you opt for.