Frequently asked questions

What payment methods do you accept?

We accept all major credit and debit cards and bank transfers. Additionally, we offer financing options through various partners in our stores.

How long does shipping take?

Shipping times vary by location and shipping method. Typically, it takes 2-3 business days.

Do you offer a warranty on your products?

All our products come with a manufacturer’s warranty. The warranty terms and duration vary depending on the product and brand

How can I track my order?

You can track your order easily using the shipment tracking link provided to you. Once your order is dispatched, you will receive an email and SMS with the tracking number and link. Click on the link, enter your tracking number, and you’ll be able to view the real-time status of your shipment

Can I change or cancel my order after it’s been placed?

Once an order has been dispatched from our location, we are unable to make changes or cancel it.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please share an unboxing video along with clear images highlighting the defect. Once we receive these details, we will raise the issue with the brand on your behalf. After the brand’s approval, we will proceed with the replacement process

Are there any discounts for bulk purchases?

Yes, we offer discounts for bulk purchases! To know more, please reach out to us using the details below: WhatsApp us at: [63695 12345] Call us at: [99401 22740] Email: [esupport@viveks.com]

How can I get in touch with customer service?

You can get in touch with our customer service team by reaching out to us at: Phone: [ 044-42238000 / 99401-22740 ] Email: [customersupport@viveks.com , esupport@viveks.com]